Terms & Conditions

Please review the terms governing the use of our website and services.

Welcome to Al Afrah Chocola & Flowers. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

General Use

This website is provided for customers seeking information about our products and services, including chocolates, flowers, cakes, gifts, and event-related services. By using this website, you agree to use it only for lawful purposes.

Product Information

We make every effort to ensure that product descriptions, images, pricing, and availability are presented as accurately as possible. However, slight variations may occur, especially for handmade, floral, seasonal, or custom-made items.

Orders and Acceptance

All orders are subject to availability and acceptance. We reserve the right to refuse, cancel, or limit any order if required for operational, quality, pricing, or security reasons.

Pricing and Payments

All prices displayed are subject to change without prior notice unless an order has already been confirmed. Payments must be made through the approved payment methods offered on our website or through authorized order channels.

Delivery

We will make every effort to deliver orders within the selected delivery window; however, delays may occasionally occur due to traffic, weather, location access, or other factors beyond our reasonable control.

Customer Responsibilities

Customers are responsible for providing correct order details, recipient details, delivery addresses, and contact information. We are not responsible for failed or delayed deliveries caused by inaccurate information provided at checkout.

Custom and Perishable Products

Customized items, floral arrangements, cakes, chocolates, and other perishable goods may be subject to special preparation, cancellation, return, and refund conditions as stated in our Return & Refund Policy.

Intellectual Property

All content on this website, including logos, images, text, designs, and branding elements, belongs to Al Afrah Chocola & Flowers unless otherwise stated and may not be copied, reproduced, or used without permission.

Limitation of Liability

We are not liable for indirect, incidental, or consequential loss arising from the use of our website, delayed deliveries beyond reasonable control, or misuse of products after delivery.

Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website after updates are posted constitutes acceptance of the revised terms.