Privacy Policy

Your privacy matters to us. This page explains how we collect, use, and protect your information.

At Al Afrah Chocola & Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, place an order, contact us, or interact with our services.

Information We Collect

We may collect personal information such as your name, phone number, email address, delivery address, billing details, and order information when you place an order, fill out a form, contact us, or subscribe to updates.

How We Use Your Information

We use your information to process orders, arrange deliveries, respond to inquiries, provide customer support, improve our website and services, and send order-related updates or promotional communications where permitted.

Payment Information

Payment transactions may be processed through secure third-party payment providers. We do not store full payment card details on our website unless specifically stated through an approved secure payment system.

Cookies and Website Data

Our website may use cookies and similar technologies to improve website performance, analyze traffic, remember preferences, and enhance user experience.

Sharing of Information

We may share relevant customer information only when necessary with trusted service providers such as payment gateways, delivery partners, customer support tools, and website service providers for the purpose of operating our business.

Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Marketing Communications

If you subscribe to receive updates or promotions, you may receive marketing messages from us. You can opt out of these communications at any time.

Your Rights

You may contact us to request access to your personal information, correction of inaccurate information, or removal of your data where applicable and permitted by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. The updated version will be posted on this page.

Contact Us

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. The updated version will be posted on this page.

Disclosure of Google's Role

Google Customer Reviews: We participate in the Google Customer Reviews program. As part of this program, Google may receive information about transactions conducted on our Site. This information is used by Google to provide the program services and to improve Google products and services.

Cookies and Web Beacons

Cookies and Tracking Technologies: When you interact with our Site, third parties (including Google) may place and read cookies on your browser, or use web beacons and similar technologies to collect information in connection with the Google Customer Reviews program. These technologies help track your interaction with the program and ensure the accuracy of the review process

User Control (Opt-Out)

Your Choices: You can manage your cookie preferences through your browser settings. For more information on how Google uses your data and how you can opt-out of certain tracking, please visit the Google Privacy Policy and Google’s advertising opt-out page.